Contact Us
A question, a specific need, an idea to build together?
Families, adults, professionals, or communities: write to us with your context. We will respond with clear, gentle, and tailored advice.
- Reply within 48 hours Excluding weekends and public holidays.
- Personalized advice We start with your daily life and your needs.
- Families and professionals A single point of contact for individuals, organizations and communities.
A human response, never an automatic one.
Choosing the right path
Every message deserves the right attention.
Order, advice, professional project or partnership: direct your request so the team can respond accurately.
Order inquiry
Order tracking, delivery, returns or information on an ongoing purchase.
Manage my orderPersonalized advice
Product selection, specific needs, comfort, use or maintenance.
Ask for adviceProfessionals
Project for a school, a healthcare facility, an association, or a community.
Talk about a projectPress and Partnerships
Collaboration, media request or initiative around sensory inclusion.
Contact the brandDirect message
Tell us what matters to you.
The more specific your message is, the better we can guide you: age, usage context, sensitivities, relevant structure or order number if needed.
Before writing
A few useful pieces of information help us respond to you accurately.
- Your context: home, school, care, facility or adult use.
- The desired sensation: to soothe, to contain, to stimulate, to protect.
- Constraints: size, maintenance, deadline, budget, or order.
